Warranty and Return Policy

Flic Hardware Limited Warranty

Shortcut Labs AB warrants that your Flic hardware product (“the Product”) will be free from defects in materials and functionality for 24 months from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Shortcut Labs will, at its sole option and subject to applicable laws:

(a) repair it with a new or refurbished product component; or
(b) replace the unit with a new or refurbished unit upon return.

If option (a) or (b) wouldn't be possible, Shortcut Labs will offer a partial or full refund of the original price upon return of the defective product.

This Warranty applies to Products purchased directly from our webshop (flic.io). For products purchased from other retailers and unauthorized resellers, please confirm and verify their returns policy and make sure to contact them for issues concerning a warranty or return. The warranty does not apply where the instructions for use and activation of the Product are not complied with or where the Product is considered damaged; as a result of abuse, accident, modification, moist or other causes beyond our reasonable control.

All implied warranties of merchantability or fitness for a particular purpose concerning the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations, and warranties, including any implied warranty of non-infringement, are disclaimed.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. All warranty claims and replacements must be authorized. For additional details on claiming the warranty, please refer to our Return policy below.

Note: Battery usage is regarded as normal wear and tear and is therefore not covered by the 24-month warranty. Shortcut Labs will only honor battery claims that arise within (6) months from the date of manufacture.

Return Policy

We have worked very hard to create Flic. We put all our love into the product and we believe that you will love it too. However, we realize the Product you receive from us may not be exactly what you expected. Should this rare occurrence take place, you may return all Flics purchased in the original transaction, in their original condition, with the original receipt and packaging, within 14 days of the date of delivery to you and we will exchange it or provide a full refund of the original purchase price.

Please note that this policy applies only to Products you purchase directly from our webshop (flic.io). If you ordered our Product from other retailers or resellers, kindly contact them for your refund. In rare cases, we reserve the right to provide courtesy replacements; when the Product is not bought directly from our webshop (this is solely at our discretion).

These are in addition to your legal rights and your rights under the Flic hardware 24 months Worldwide Warranty referred to above. Before returning, we will request a few details regarding your order and the issue you encountered. To apply for this, contact us or email support@shortcutlabs.com.

Return Instructions

Depending on the country the order shipped to.

See under which category your shipping address is in here.

For EU orders

Orders shipped to an EU country

You can create the return label here.
Please fill in all the required fields.

Note: The default weight is 20 kg.

For US orders

Orders shipped to a US address

If you wish to return any product please send them to:

Shortcut Labs Receiving
C/O E-fulfillment Service, Inc.
807 Airport Access Road, Unit D
Traverse City, MI 49686
United States
Contact # 8554495473

For Rest of the world orders

If you wish to return any product, please send them to:
Shortcut Labs AB
To: Delivery Manager
c/o Customer Support
Drottning Kristinas väg 41
114 28 Stockholm

Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable.