Warranty and Return Policy

Flic Hardware Limited Warranty

Shortcut Labs AB warrants that your Flic hardware product (“the Product”) will be free from defects in materials and workmanship for a period of 24 months from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Shortcut Labs will, at its sole option and subject to applicable laws:
(a) repair or replace it with a new or refurbished product or component; or
(b) refund the original purchase price upon return of the defective Product.

This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, modification, moist or other causes beyond our reasonable control.

All implied warranties of merchantability or fitness for a particular purpose with respect to the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations and warranties, including, including any implied warranty of non-infringement, are disclaimed.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. All warranty claims and replacements must be authorized. For details on claiming the warranty, please refer to our Return policy below.

Note: Battery usage is regarded as normal wear and tear and is therefore not covered by the 24 month warranty. Shortcut Labs will only honor battery claims that arise within 6 months from the date of manufacture.

Return Policy

We have worked very hard to create Flic. We put all our love into the product and we believe that you will love it too. However, we realize the Product you receive from us may not be exactly what you expected. Should this rare occurrence take place, you may return all Flics purchased in the original transaction, in their original condition, with the original receipt and packaging, within 14 days of the date of delivery to you and we will exchange it or provide a full refund of the original purchase price.

Please note that this policy applies only to Products you purchase directly from our webshop (flic.io). If you purchased your product from an authorized Flic supplier, please turn to the supplier itself. In certain cases, we reserve the right to provide curtesy replacements even if the Product was not directly purchased from our webshop.

This is in addition to your legal rights and your rights under the Flic hardware 24 months Worldwide Warranty referred to above. Before returning, we will request a few details regarding your order and the issue you encountered. To apply for this, please contact us on email support@shortcutlabs.com.

Return Instructions

Depends on where the product was shipped to.

See under which category your shipping address is in here.

For EU orders

Orders shipped to an EU country

You can create the return label here.
Please fill in all the required fields.

Note: The default weight is 20 kg.

For US orders

Orders shipped to a US address

If you wish to return any product please send them to:

Shortcut Labs Receiving
C/O E-fulfillment Service, Inc.
807 Airport Access Road, Unit D
Traverse City, MI 49686
United States
Contact # 8554495473

For Rest of the world orders

If you wish to return any product please send them to:

Shortcut Labs AB
Att: Delivery manager
Drottning Kristinas väg 41
114 28 Stockholm

Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable.