Table Service Call Buttons: The Key to Faster and Better Service
We’ve all been there—sitting in a bustling restaurant, eager to place our order, but struggling to catch the attention of an overwhelmed server. As the minutes tick by, both customers and staff feel the weight of long wait times, impacting the overall dining experience. In the fast-paced world of hospitality, long wait times not only dampen the experience but can also jeopardize a restaurant’s reputation and profitability, making efficient communication between customers and staff essential.
Recognizing this challenge, ButtonQuail sought a solution to reduce waiting times and enhance service efficiency without disrupting daily operations. By incorporating Flic Smart Buttons into their platform, they created a straightforward and effective way for customers to communicate their needs directly to staff – because it all takes just a push!
Simplified customer service call
Customers use Flic Smart Buttons to signal for help, whether they want to place an order or request the bill. When a button is pressed, notifications appear on service tablets, smartphones, or smartwatches, clearly indicating which requests have been made. This enables staff to respond promptly and improves overall service efficiency.
Seamless Integration
The integration of Flic was extremely smooth, according to Andreas from ButtonQuail. Its user-friendly hardware and compatibility with existing systems allowed for quick incorporation into their platform. Since ButtonQuail operates autonomously, there was no need for complex modifications, ensuring restaurants could enhance their service delivery with minimal disruption.
Increased customer satisfaction and sales
Feedback from ButtonQuail’s customers has been overwhelmingly positive. Many report immediate improvements in service speed and customer satisfaction. In a recent pilot project, restaurants utilizing Flic buttons experienced a 16% increase in sales due to faster and more frequent orders.
Future plans beyond hospitality
Looking ahead, ButtonQuail plans to expand its service call system into various industries where efficient customer service is vital. They are currently developing a smartwatch app that will allow service staff to receive immediate notifications, further improving response times.
Additionally, ButtonQuail is exploring applications for sectors such as central control rooms, security personnel, and maintenance teams. These areas often require instant communication for emergencies, and the flexibility of Flic Buttons ensures that requests for assistance can be relayed swiftly and discreetly. For example, security teams can use the system to alert staff to urgent situations without causing alarm, while maintenance personnel can report urgent issues that need immediate attention.
As ButtonQuail Managing Director Justin Barth stated regarding their partnership with Flic: “We are very happy to have an established partner like Flic on board, providing us with the reliability and flexibility we need to scale and innovate.”
Contact us
If you also want to elevate your restaurant’s customer service and sales, consider integrating Flic Smart Buttons into your operations. Reach out to us to explore how this innovative solution can enhance your service delivery and customer satisfaction at a low cost.